Connect one Ethernet cable from your unit to a port on the hub.Connect one Ethernet cable from your computer to a port on the hub.Connect power to the hub and connect an Ethernet cable from the hub to a live port.Once you have a hub on hand and Wireshark installed, these are the directions that you'll need to follow to obtain the capture we need for troubleshooting. Wireshark or some other packet capture software.Ethernet Cable - You will need at least 1 or 2 additional cables.A switch or router will not work because it doesn't broadcast the traffic to every port like a hub would. Hub - You need to have a plain simple hub for this test. The reason this works is because the hub will allow a broadcast of traffic going in and out of the hub.This process will require that you have some basic tools on hand to perform this task: Use a hub and Wireshark (instructions below). This is commonly performed as a troubleshooting step to give the technician more information on what could be happening.ģ. Occasionally our Technical Assistance Center (TAC) might ask you for a packet capture.
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